Shipping policy

Rubylis Shipping Guidelines

At Rubylis, we aim to deliver a seamless and clear shipping experience for our customers. Below, you’ll find all the necessary details about our shipping policies.

Delivery Areas

Current Coverage: We ship to two main zones across Europe.
Future Plans: We’re looking to expand to more countries soon. For destinations outside our current zones, feel free to contact us for special arrangements.
Note: Orders may be shipped in multiple packages to ensure quicker delivery.

Shipping Fees

Zone A
Countries: Netherlands, Germany, Belgium, Luxembourg

  • Orders under €50: €4.95 shipping fee

  • Orders €50 and above: Free shipping

Zone B
Countries: Sweden, Switzerland, Austria, Norway, France, United Kingdom, Denmark

  • Orders under €50: €4.95 shipping fee

  • Orders €50 and above: Free shipping

Price Variations: Shipping fees and free shipping thresholds may vary during promotions. For example, we may offer free shipping on all orders or set the free shipping threshold at €40. Always check the shipping details at checkout for the most accurate information.

Customs & Import Fees

Rubylis is not responsible for any customs duties, taxes, or additional fees that may apply in your country. Customers are responsible for these charges based on local regulations.

Order Processing

Processing Times: Orders are prepared and dispatched within 1-2 business days, Monday to Friday.
Same-Day Processing: Orders placed before 22:00 (CET) are processed on the same day.
Weekend Orders: Orders placed over the weekend will be processed on the following working day.

Estimated Delivery

Transit Times: Delivery typically takes 5-11 business days.
Shipping Schedule: Deliveries occur Monday to Friday.
Disclaimer: Unexpected factors like weather or logistical delays may affect delivery times.

Shipping Partners and Packaging

Trusted Couriers: We work with reliable logistics providers to ensure your order arrives safely.
Eco-Friendly Approach: Whenever possible, we use sustainable packaging to reduce environmental impact.

Tracking Your Order

Tracking Details: Once your order ships, you’ll receive an email with tracking information, including the courier and tracking number.
Track Online: Use our website’s tracking portal to stay updated on your order’s status.
Need Help? Contact our support team for any tracking-related questions.

Lost or Missing Items

Report Issues: Notify us within 7 days if any items are missing from your package by emailing support@rubylis.com.
Quick Resolution: We’ll promptly resolve the issue by replacing the item or issuing a refund.

Returns and Refunds

Return Period: Returns are accepted within 14 days of receiving your order.
Conditions: Items must be unused, undamaged, and in their original packaging. Customized products are not eligible for returns.
Return Costs: Customers cover return shipping unless the item is defective or incorrect. In such cases, Rubylis will handle return costs.
Refund Process: Refunds are issued to the original payment method within 14 days of receiving the returned items.

We’re here to make your shopping experience smooth and enjoyable. If you have any questions, feel free to reach out to us!