Terms of service

General Terms and Conditions

Introduction

By placing an order on Rubylis, you confirm that you agree to and are bound by these terms and conditions. These terms apply to the entire website, all email communications, and any other forms of interaction with Rubylis.

Rubylis, operated by Moosa Capital, reserves the right to revise prices, policies, and terms of website usage at any time without prior notice. The company is not liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or its materials. We aim to ensure that your experience with Rubylis is as seamless and satisfactory as possible while operating within the framework of these terms.

License to Use

Rubylis grants a limited, non-transferable, non-exclusive, and revocable license to access and use the website and its content. This license is conditional upon compliance with these terms. Any unauthorized reproduction, redistribution, or exploitation of website content is strictly prohibited. Breaching these terms may result in immediate suspension or termination of your access to the website. Furthermore, users are expected to utilize the website for lawful purposes only and refrain from engaging in activities that could harm Rubylis’ reputation or disrupt the services provided.

Key Definitions

To provide clarity, the following key definitions apply throughout these terms and conditions:

  • Company: Refers to Moosa Capital, headquartered at Achterhaven 8, 2635GV Den Hoorn, Netherlands.

  • Website: Refers to Rubylis, accessible via https://www.rubylis.com.

  • Services: The products and services provided by Rubylis, including but not limited to jewelry and related items sold through the website.

  • Customer: Any individual or entity using the Rubylis website or services.

  • Cookies: Small files stored on a user’s device to enhance website functionality and user experience. These may include preferences, session data, or analytics.

  • User Content: Any material, including comments, feedback, or reviews, submitted to Rubylis by customers.

Prohibited Uses

By accessing the Rubylis website, you agree not to:

  • Resell, rent, or redistribute website content without prior permission.

  • Modify, reverse-engineer, or create derivative works based on the website.

  • Remove copyright or trademark notices.

  • Engage in actions that disrupt website functionality or compromise security.

  • Use the website for unlawful purposes or in violation of applicable laws.

  • Attempt to gain unauthorized access to the website or its systems, including data breaches or unauthorized scraping of content.

Failure to adhere to these restrictions may result in legal action and immediate termination of access to the Rubylis platform.

Returns and Refunds Policy

Rubylis is committed to customer satisfaction. The following policies apply to purchases made through the website:

  • Returns: Customers may request a return within 14 days of receipt if the product is unused, in its original condition, and in its original packaging. The customer is responsible for return shipping costs unless the product is defective or damaged upon arrival. Returns should be accompanied by proof of purchase and comply with the instructions provided by Rubylis.

  • Refunds: Refunds are issued to the original payment method within 30 business days after the returned item is received and inspected. Refunds for defective or damaged items will include return shipping costs. Processing times may vary depending on the payment provider.

  • Exemptions: Custom-made or personalized items are non-refundable unless they are defective or damaged. Similarly, sale items or discounted products may not be eligible for returns unless specified otherwise.

If you have concerns regarding a purchase, we encourage you to contact our support team to resolve any issues promptly.

Feedback and Suggestions

Rubylis values feedback and suggestions as part of its commitment to continuous improvement. By providing feedback, you agree that Rubylis may use, modify, or publish your suggestions without any obligation to compensate you. All feedback becomes the exclusive property of Rubylis and may be incorporated into future developments or improvements.

Third-Party Links

The Rubylis website may include links to third-party websites for convenience. Rubylis is not responsible for the content, accuracy, or practices of these websites. Customers accessing third-party links do so at their own risk and are encouraged to review the terms and privacy policies of these external sites.

Use of Cookies

Rubylis uses cookies to enhance the website’s functionality and improve the user experience. Cookies may store user preferences, session details, or track analytics to provide personalized services. You may disable cookies through your browser settings; however, this may impact website functionality. Rubylis does not store personally identifiable information in cookies. For more information about cookies, please refer to our Privacy Policy.

Changes to Terms and Services

Rubylis reserves the right to:

  • Modify or discontinue services, features, or content without prior notice.

  • Update these terms and conditions at any time. Updated terms will be posted on the website and take effect immediately upon publication.

Customers are encouraged to review these terms periodically to remain informed of any changes.

Right of Withdrawal

Customers have the right to cancel purchases within 14 days of receipt without providing a reason. This cooling-off period applies to most products unless otherwise specified. During this period:

  • Handle the product with care and keep it in its original packaging.

  • Notify Rubylis of your intent to withdraw in writing.

  • Return the product within 14 days of notification. The customer is responsible for return shipping costs unless the item is defective or damaged.

Refunds for withdrawn items will be processed within 14 days of receipt or proof of return. Refunds will be issued to the original payment method unless otherwise requested.

Exclusions from the Right of Withdrawal

Certain items are excluded from withdrawal rights, including:

  • Custom-made or personalized products tailored to the customer’s specifications.

  • Items unsealed for hygiene or health reasons, such as earrings or skincare products.

  • Perishable goods with a limited shelf life.

  • Audio, video recordings, or software with broken seals.

Pricing and Payment

All prices listed on the Rubylis website exclude import VAT and customs fees. These charges are the customer’s responsibility. Rubylis reserves the right to adjust prices due to VAT changes, currency fluctuations, or other legal requirements.

Payments must be made within 7 working days unless otherwise agreed. Late payments may incur additional fees, as disclosed in advance. Rubylis accepts major payment methods, including credit cards, PayPal, and bank transfers.

Errors and Omissions

Rubylis strives for accuracy in pricing and product descriptions. However, typographical errors may occur. In such cases, Rubylis is not obligated to fulfill orders at incorrect prices. Customers will be notified of any discrepancies and offered alternatives where possible.

Delivery Policy

Rubylis is committed to timely delivery of products. Standard delivery times are within 30 days of order placement unless otherwise agreed. In case of delays:

  • Customers will be notified promptly.

  • Customers may cancel the order and receive a full refund if the delay is unacceptable.

Rubylis assumes responsibility for products until delivery. Once delivered, the risk of loss or damage transfers to the customer. Tracking information will be provided for all shipments to ensure transparency and reliability.

Warranty and Liability

Rubylis guarantees that products will meet the specifications described at the time of purchase. Warranty claims must be submitted within 14 days of delivery. The following exclusions apply:

  • Defects caused by misuse or unauthorized modifications.

  • Products exposed to abnormal conditions or handled contrary to provided instructions.

Rubylis’ liability is limited to the replacement or repair of defective products or a refund at the company’s discretion. The company is not responsible for incidental damages or losses arising from product use.

Long-Term Agreements

For subscription-based or recurring delivery agreements:

  • Customers may terminate indefinite agreements with a maximum notice period of one month.

  • Fixed-term agreements cannot be renewed automatically unless specified. Renewal terms will be clearly communicated prior to the end of the term.

Complaints Procedure

Complaints must be submitted in writing within 7 days of identifying the issue. Rubylis will acknowledge complaints within 14 days and provide a resolution timeframe. If a resolution cannot be agreed upon, the dispute may be escalated to mediation. Rubylis values customer feedback and will make every effort to resolve issues amicably.

Contact Information

Rubylis customers may contact the company through the following channels:

  • Email: support@rubylis.com

  • Mailing Address: Moosa Capital, Achterhaven 8, 2635GV Den Hoorn, Netherlands

  • KvK Registration Number: 91224543

  • VAT Number: NL004875222B55

By using Rubylis’ services, you agree to these terms and conditions. For further inquiries, please contact us directly.